Difficult conversations : craft a clear message, manage emotions, focus on a solution.
Contributor(s): Harvard Business Review Press [publisher.].
Material type:
BookSeries: 20-minute manager series.Publisher: Boston : Harvard Business Review Press, 2016Description: ix, 110 pages ; 18 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781633690783 (alk. paper).Subject(s): Business communication | Interpersonal communicationDDC classification: 658.4/5 | Item type | Current location | Call number | Status | Date due |
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សៀវភៅអង់គ្លេស
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បណ្ណាល័យសេដ្ឋកិច្ច ទូរសៀវភៅអង់គ្លេស | 658.45 2016 (Browse shelf) | Available |
Includes index.
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
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