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1. Emotion marketing : the Hallmark way of winning customers for life /

by Robinette, Scott | Brand, Claire | Lenz, Vicki.

Material type: book Book Publisher: New York : McGraw-Hill, c2001Online access: Click here to access online | Click here to access online | Click here to access online Availability: Items available for loan: បណ្ណាល័យសេដ្ឋកិច្ច [Call number: 658.8 2001] (1).

2. Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

by Frei, Frances | Morriss, Anne.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business Review Press, c2012Availability: Items available for loan: បណ្ណាល័យសេដ្ឋកិច្ច [Call number: 658.812 2012] (1).

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