| 000 | 00746cam a22002414a 4500 | ||
|---|---|---|---|
| 020 | _a0071364145 | ||
| 040 | _cCDR | ||
| 041 | _hEnglish | ||
| 082 | 0 | 0 | _a658.8 |
| 100 | 1 | _aRobinette, Scott. | |
| 245 | 1 | 0 |
_aEmotion marketing : _bthe Hallmark way of winning customers for life / |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2001. |
||
| 300 |
_a247 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aMarketing. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 | _aBrand, Claire. | |
| 700 | 1 | _aLenz, Vicki. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/bios/mh041/00065374.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/description/mh021/00065374.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/mh021/00065374.html |
| 942 | _cEB | ||
| 999 |
_c14133 _d14133 |
||