000			00335nam a22001577a 4500
020			_a9781853963629
040			_cKC
041			_hEnglish
082			_a338.4
100			_aKunst, Paul
245			_aManaging Service Quality
250			_aVol. 3
260			_aLondon _bPaul Chapman Publishing _c1997
300			_a184p.
942			_cEB
999			_c7200 _d7200